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AVENOR Privacy Policy

Effective Date: April 8, 2026  ·  Nexus Automation LLC

1. Who We Are

Nexus Automation LLC operates AVENOR ("Service"), an AI-powered phone receptionist and lead management platform. This Privacy Policy explains how we collect, use, disclose, and protect information about you and your customers when you use our Service.

By using the Service, you agree to the practices described in this Policy. If you do not agree, do not use the Service.

2. Information We Collect

A. Information You Provide

  • Account information: name, email address, username, password (hashed)
  • Business information: business name, phone numbers, address, services offered, business description
  • Payment information: processed and stored exclusively by Stripe — we never store raw card numbers
  • AI configuration: call scripts, greetings, voice preferences, language settings

B. Call & Communication Data

  • Call recordings and transcripts — when enabled, phone calls processed by our AI are recorded and transcribed for the purpose of generating call summaries, lead intelligence, and quality assurance
  • Caller phone numbers, call duration, timestamps, and call outcomes
  • SMS messages sent to or from your provisioned phone number

C. Automatically Collected Data

  • Log data: IP address, browser type, pages visited, referring URLs, session duration
  • Device information: operating system, screen size, device type
  • Cookies and similar tracking technologies (see Section 7)

3. Call Recording Notice

Important: Federal and State Recording Laws

When you enable call recording or AI call handling, telephone calls may be recorded and transcribed. Recording laws vary by jurisdiction:

  • Federal law (All-Party Consent in some states): Some U.S. states require all parties on a call to consent to recording (California, Florida, Pennsylvania, Washington, and others). You are solely responsible for complying with all applicable call recording laws in your jurisdiction and the jurisdiction of your callers.
  • Your obligation: If you use our Service to record calls, you must provide proper disclosure to callers (e.g., an announcement that the call may be recorded). Our platform supports configuring a custom greeting for this purpose.
  • We are not liable for your failure to provide required recording disclosures.

4. How We Use Your Information

  • Providing and operating the Service, including AI call handling, lead tracking, and appointment management
  • Processing payments and managing subscriptions
  • Generating AI summaries, lead scores, and call transcriptions via third-party AI providers
  • Sending transactional emails and SMS notifications (call alerts, billing receipts)
  • Improving our AI models and Service quality through anonymized, aggregated data
  • Complying with legal obligations and enforcing our Terms of Service
  • Preventing fraud and unauthorized access

We do not sell your personal information or your callers' personal information to third parties for advertising purposes.

5. Third-Party Service Providers

We share data with the following categories of trusted sub-processors to operate the Service:

  • OpenAI — AI language model processing (call transcripts and messages are sent for real-time AI responses)
  • SignalWire — Voice, telephony, and SMS infrastructure
  • ElevenLabs — Text-to-speech voice synthesis
  • Stripe — Payment processing and subscription management
  • Amazon Web Services — Cloud infrastructure and fallback text-to-speech

Each sub-processor is contractually bound to protect data and use it only for the services they provide to us. We encourage you to review their privacy policies.

6. TCPA Compliance

The Telephone Consumer Protection Act (TCPA) and similar laws regulate automated calls and text messages. When using AVENOR:

  • You are the "caller" or "sender" under the TCPA, not Nexus Automation LLC
  • You are solely responsible for obtaining any required prior express written consent before using our outbound call, SMS alert, or AI callback features to contact individuals
  • You must maintain records of all consents obtained
  • You must honor all opt-out requests immediately
  • Nexus Automation LLC is not liable for TCPA violations arising from your use of the Service

7. Cookies & Tracking

We use essential cookies to maintain your login session and service functionality. We may use analytics tools to understand aggregate usage patterns. You can disable cookies in your browser, though some features may not function properly. We do not use cookies for cross-site advertising tracking.

8. Data Retention

  • Account data is retained for the duration of your subscription and for up to 90 days after account deletion
  • Call recordings and transcripts are retained for up to 12 months from the date of the call, unless you delete them earlier
  • Payment records are retained as required by law (typically 7 years)
  • You may request deletion of your data by contacting us at privacy@autopilotai.io

9. California Residents — CCPA Rights

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information (subject to legal exceptions)
  • Opt out of the sale of personal information — we do not sell personal information
  • Non-discrimination for exercising your rights

To exercise these rights, contact us at privacy@autopilotai.io. We will respond within 45 days.

10. International Users (GDPR)

If you access the Service from the European Economic Area or United Kingdom, you have additional rights under the GDPR including the right to access, rectify, port, and erase your personal data, and to object to or restrict processing. Our legal basis for processing is typically contract performance or legitimate interest. Contact us at privacy@autopilotai.io for data subject requests.

11. Children's Privacy

The Service is intended for business use by adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us immediately at privacy@autopilotai.io.

12. Security

We implement industry-standard security measures including encrypted data transmission (TLS), hashed passwords, and access controls. No system is completely secure. We encourage you to use strong passwords and to notify us immediately of any suspected unauthorized access to your account.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice in the Service at least 14 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Policy.

14. Contact Us

For privacy-related questions, requests, or complaints:

Nexus Automation LLC
Email: privacy@autopilotai.io

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