Effective Date: April 8, 2026 · Nexus Automation LLC
By accessing or using AVENOR (the "Service") provided by Nexus Automation LLC ("we," "us," or "Company"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
If you do not agree to these Terms, you may not use the Service. These Terms constitute a legally binding agreement between you and Nexus Automation LLC.
AVENOR is an AI-powered phone receptionist, lead management, and business communication platform. The Service includes AI call answering, call transcription, lead scoring, appointment assistance, inventory management tools, and outbound SMS notifications.
The Service is designed to assist your business operations and is not a substitute for licensed professional advice (legal, medical, financial, or otherwise).
You must be at least 18 years of age to use the Service. The Service is intended for business use only. By using the Service, you represent that you are operating a legitimate business and will use the Service only for lawful business purposes.
The Service is offered on a subscription basis with custom pricing set individually for each approved account. Your specific plan details, pricing, and included features are communicated at the time of approval. Prices are in US Dollars and are subject to change with 30 days' notice.
Access to the Service is granted by invitation only, following review and approval of your application. Upon approval, your account may include a trial period as specified in your approval terms. During the trial period you will not be charged. Billing begins after the trial ends per the terms communicated at the time of approval.
Your subscription automatically renews at the end of each billing period (monthly or annual). By subscribing, you authorize Nexus Automation LLC to charge your payment method on a recurring basis until you cancel.
You may cancel your subscription at any time through your account Settings page or by contacting us. Cancellation takes effect at the end of the current billing period. You retain access to the Service through the end of the period for which you have already paid.
Subscription fees are generally non-refundable except where required by law. If you believe you were charged in error, contact us at legal@autopilotai.io within 30 days of the charge. We will review refund requests on a case-by-case basis. Annual plan purchases may be eligible for a prorated refund within 14 days of the initial purchase.
If your payment fails, we will attempt to retry the charge. If payment is not resolved, your account may be suspended or downgraded. You remain responsible for all amounts owed.
This section is critical. Violations can result in significant fines.
Recording telephone calls without consent is illegal in many jurisdictions. You are solely responsible for compliance with all federal, state, and local laws governing call recording in your jurisdiction and the jurisdiction of your callers, including but not limited to:
If you enable call recording, you must configure your AI greeting to include a disclosure that calls may be recorded. We provide tools to customize your greeting for this purpose.
The Telephone Consumer Protection Act (TCPA), the FTC Telemarketing Sales Rule, and similar state laws regulate automated telephone calls and text messages. You are the "caller" or "sender" for TCPA purposes — not Nexus Automation LLC. You agree to:
TCPA violations can result in statutory damages of $500–$1,500 per call or text. Nexus Automation LLC is not liable for TCPA or any telemarketing law violations arising from your use of the Service.
Some jurisdictions require disclosure when a caller is speaking with an AI (e.g., California's BOT Disclosure Law, AB 1215). You are responsible for complying with any applicable AI disclosure requirements in your jurisdiction. Our platform supports customizable AI greetings to facilitate such disclosures.
You agree not to use the Service to:
We reserve the right to terminate accounts that violate this section without notice or refund.
The AI components of the Service are provided for general business assistance purposes only. The AI:
You are responsible for reviewing AI-generated content (summaries, lead scores, transcripts) for accuracy before acting on it. We are not responsible for decisions made based on AI output.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. You represent that you have obtained all necessary consents from your callers and customers to allow us to process their data as described in our Privacy Policy.
You retain ownership of your business data. By using the Service, you grant us a limited license to process your data solely to provide the Service.
The Service, including its software, design, trademarks, and content (excluding your data), is owned by Nexus Automation LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our express written consent.
You grant us a non-exclusive, royalty-free license to use your business name and logo solely to identify you as a customer (e.g., on our website) unless you opt out in writing.
Read Carefully
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE DO NOT WARRANT THAT AI-GENERATED CONTENT IS ACCURATE, COMPLETE, OR RELIABLE. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEXUS AUTOMATION LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY:
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold harmless Nexus Automation LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
We strive for high availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice of material changes that affect your use. We are not liable for downtime caused by factors outside our reasonable control (force majeure, third-party outages, etc.).
Either party may terminate the account at any time. We may terminate or suspend your account immediately without notice if you violate these Terms, engage in fraudulent activity, or if required by law. Upon termination, your right to use the Service ceases. We may delete your data 90 days after termination, subject to legal retention requirements.
These Terms are governed by the laws of the United States and the state in which Nexus Automation LLC is incorporated, without regard to conflict of law principles.
Informal Resolution: Before filing any legal claim, you agree to contact us at legal@autopilotai.io and attempt to resolve the dispute informally for at least 30 days.
Binding Arbitration: If informal resolution fails, any dispute, claim, or controversy arising from these Terms or the Service shall be resolved by binding arbitration administered by a mutually agreed neutral arbitrator, rather than in court, except for claims eligible for small claims court and claims for injunctive relief.
Class Action Waiver: YOU AND NEXUS AUTOMATION LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.
We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree to the updated Terms, you must cancel your subscription before the effective date.
For legal inquiries or to report violations:
Nexus Automation LLC
Email: legal@autopilotai.io